Quality and Safety
At Grandview Medical Center, we're dedicated to providing excellent care for our patients and to creating a safe work environment for practitioners and staff. Grandview Medical Center participates in the LeapFrog Hospital Safety Grade and CMS Hospital Compare programs to assist in continuously improving our quality and safety of care. Providing quality care with a personal touch is our top priority. More information on the programs and current scores may be obtained through the links below.
LeapFrog
Hospital Compare
Speak Up
Grandview Medical Center actively participates in the Speak Up program sponsored by The Joint Commission on Accreditation of Healthcare Organizations, which urges patients to get involved in their care to include reporting concerns regarding safety. These efforts are to increase awareness and involvement and are also supported by the Centers for Medicare and Medicaid Services.
Learn more about our governing policies and procedures, as well as your rights and responsibilities as a patient at Grandview Medical Center.
Diversity Statement
Notice of Privacy Practices
Patient Rights and Responsibilities
Privacy Policy
Website Terms and Conditions
Complaints/Grievance Process
Providing quality care with a personal touch is the ultimate goal of the staff at Grandview Medical Center. If at any time you have a concern, we welcome your comments and will work toward a resolution to your satisfaction. To report a concern regarding all care and services provided, please ask for the supervisor or department manager in the area of the hospital where you are receiving care. If they are not able to assist you please contact the administrative offices at 205-971-1200.
The staff of Grandview Medical Center always wants to assist you to resolve any questions or concerns that you may have. In the event you feel like we have not been able to address matters to your satisfaction, the following agencies are also available to assist you with your concerns:
Medicare / Alabama Beneficiaries:
Your right to file a complaint - If you have a complaint about the quality of medical care that you have received, you may call 1.800.MEDICARE (1.800.633.4227) seven days a week, 24 hours a day. The Medicare customer service representatives may refer you to KePRO which is the Quality Improvement Organization for Beneficiary and Family Centered Care for Alabama. KePRO can also assist you with early discharge appeals. Their contact information is:
KePRO
Rock Run Center, Suite 100
5700 Lombardo Center Drive
Seven Hills, Ohio 44131
Toll-free Beneficiary Helpline: 1-844-430-9504
Alabama Department of Public Health
You may also contact the State of Alabama Department of Public Health for assistance with a complaint if the staff at Grandview Medical Center has not been able to resolve your concerns. They may be reached at the following:
Alabama Department of Public Health
The RSA Tower
201 Monroe Street, Suite 1150
Montgomery, AL 36104
Hotline: 1-800-356-9596
Office: (334) 206-5142